gbagi Privacy Policy

What Information We Collect

We collect various types of information when you create an account on gbagi and use our services. This information is used to improve service quality, ensure security, and meet legal obligations.

1.1 Registration Information

When you register on gbagi, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — only for those aged 21 or above)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (BDT / Taka)

1.2 Identity Verification Information (KYC)

For secure transactions and account protection, gbagi conducts a KYC (Know Your Customer) verification process in certain cases. At this stage we may collect:

• Copy of National Identity Card (NID) or passport
• Proof of residence (utility bill or bank statement)
• Information related to ownership of payment method

1.3 Financial Information

To process deposits and withdrawals, we collect information related to payment methods — such as bKash, Nagad, Rocket, or Upay numbers. Complete payment details are never stored on our servers; they are processed securely through the relevant payment provider's system.

1.4 Technical Information

When you use our platform, some technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and login history
• Gaming activity and transaction history
• Cookie and local storage data

Sharing Information with Third Parties

gbagi does not sell or rent your personal information to any third party. However, in a limited number of cases we may share necessary information with specific partners:

3.1 Payment Providers

The minimum necessary information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment services. These organizations operate under their own privacy policies.

3.2 Technology Service Providers

We use the services of trusted technology partners for server hosting, cybersecurity, data analysis, and customer service software operations. These partners are bound by strict confidentiality agreements with gbagi.

3.3 Legal Authorities

If providing information is required by a valid court order, government directive, or legal investigation, we will provide information in compliance with applicable law and will make every effort to notify you to the extent possible.

3.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. In such circumstances the new authority will also be required to follow this Privacy Policy.

How Your Information Is Protected

gbagi uses industry-standard security technology to protect your personal information. What is included in our security framework:

• SSL encryption — all data transfers are encrypted
• Two-Factor Authentication (2FA) feature
• Automated alert system to detect suspicious activity
• Passwords stored with a strong hashing algorithm
• Regular security audits and vulnerability testing
• Limited staff data access — only on a need-to-know basis
• Data backup and disaster recovery plan

Even so, no method of transmitting information over the internet is 100% secure. We make every effort, but it is not possible to guarantee absolute security. Therefore, keep your password confidential and contact us immediately if you notice any suspicious activity.

Your Rights and Controls

gbagi believes you should have full control over your own information. Below are your main rights:

7.1 Right to Access Information

You can request from us at any time what information we are storing about you. We will provide you with a detailed report within a reasonable time.

7.2 Right to Correct Information

If your account contains incorrect or outdated information, you can request that it be corrected. It is possible to change some information directly from account settings.

7.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Restrict Processing

You have the right to request that the processing of your information be restricted for specific reasons.

7.5 Right to Lodge a Complaint

If you believe gbagi is not handling your personal information properly, contact us directly or you may lodge a complaint with the relevant regulatory authority.

To exercise any of the above rights, contact us via live chat or email.

Changes to This Policy

We may update this Privacy Policy from time to time due to business needs, changes in technology, or legal obligations. When changes are made:

• The revised policy with a new effective date will be published on this page.
• For significant changes, you will be notified in advance at your registered email address.
• Continued use of the service after changes will be taken as your agreement to the new policy.

We recommend that you visit this page regularly and stay informed about the latest version of the policy.